Quality veterinary care, tailored to your pet's needs

Common questions

• Do I need a membership to come to Small Door?
  We know that finding the right care for your pet is personal, so before committing to membership, you can book an intro exam to experience Small Door for yourself. After your first visit, we require membership to continue care with us. Our memberships start at $8 per month, which gives you access to a set of unique features listed above. We cap the number of members to ensure that your appointment starts on time, you can spend quality time with your doctor, and that we deliver a best-in-class experience for you and your pet.
• What forms of payment do you accept?
  We accept all major credit cards.
• Do you accept pet insurance?
  We accept all forms of pet insurance, and we'll help you submit your claims. We can also help advise on the insurance that would be best for you given your particular situation.
• Can I put my membership on hold?
  Our memberships focus on preventative care as much as reactive care, which is why we ask for your annual commitment. We do make exceptions for special situations. Please contact a member of our experience team if you need to adjust your membership.
• How do I cancel my membership?
  As a member of Small Door, you are committing to the care of your pet for 12 months. The products and services included with your membership are designed to set up your pet for a long and healthy life. A few weeks before your plan is set to renew, you will receive an email that gives you the option of canceling at that time. Read more about our cancellation policy in our Terms of Service.
• Who are your veterinarians? How did you select them?
  Our doctors are handpicked using a rigorous screening process. We look at criteria such as educational background, training, and human and pet-side manner. All doctors go through a comprehensive onboarding program to learn to deliver Small Door's exemplary standard of care. Our priority is getting to know our pets and pet parents while delivering a best-in-class experience.
• What is Small Door's Lateness Policy?
  Late arrivals throw a wrench in our schedules and inconvenience other members. For this reason, we ask that you arrive five minutes early for your appointments. If you arrive more than 10 minutes late, we will reschedule you for a different day.
• What is the Late Cancellation / Late Rescheduling Policy?
  We ask that any cancellation or rescheduling happen at least 24 hours prior to your scheduled appointment. If a cancellation or rescheduling occurs within 24 hours of your appointment, we will charge the member a fee of $50.
• What is the No-show Policy?
  No shows are disruptive to both our staff and to other members. As a result, no-shows will result in an $99 no-show fee charged to the member.
• What is an intro exam?
  Whether you’re a Small Door member or not, your first visit with us involves a comprehensive, nose-to-tail exam. It can be used as a wellness check, to address any specific health concerns you have, or as a new puppy/kitten visit. Any required vaccinations or regular diagnostic testing can be conducted during the appointment, at an additional cost.