Operating post COVID-19

Our operating procedures at our practices will be continuously updated in accordance with CDC and State guidelines. Please see below for the latest.

Our first priority is to protect our members, our team and the wider community. If you are experiencing symptoms such as fever, chills, shortness of breath or coughing, we ask that you kindly reschedule your appointment.

Here are the continued precautions we have in place as we reopen our doors to members:


We ask that both members and staff wear a mask at all times while in the practice. If you forget to bring a mask, one will be provided. 


Upon your arrival, our member experience team will check you in and show you to a designated area of the waiting room. 


In order to maintain safe distances, we are limiting the number of members in the exam room to one per pet. 


Air filtration systems have been installed in each exam room and we have plenty of hand-sanitizer available. 

Can my pet get Coronavirus?

It’s understandable to be concerned about your pets, but the CDC and other experts have stated that it’s highly unlikely they could contract COVID-19. There are other strains of coronavirus that more commonly affect cats and dogs, but the primary concern for current pandemic strain, COVID-19, is for human health. Read our article for more information on these other strains, and further information on the three pets that have reportedly “tested positive for COVID-19”.

Whilst the risk of cats and dogs getting sick from COVID-19 is extremely unlikely, there is a very small risk that they could potentially act as vehicles of transmission for COVID-19 and other infectious diseases. In the same way that we could pass on the virus to others by touching an object, a person infected with COVID-19 could pass it on by touching pets’ fur coats, their leashes and clothing.

Besides socially distancing yourself and your pet, it is a good idea not to let other people (except those you’re isolated with) touch your pet, and likewise for you not to touch other pets during this time. As always, proper and frequent hand hygiene after touching any surface is a key way to reduce your risk of catching anything.

The CDC has stated that it’s highly unlikely that cats and dogs could contract COVID-19.

How to find out more about COVID-19

The World Health Organization, the US Center for Disease Control and the American Veterinary Medical Association are good sources of factual, up-to-date information about the COVID-19 outbreak.

If you have any questions or concerns about your pet’s health you can reach out to the Small Door team 24/7 via the app.

Be well,
Small Door

Our medical experts

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