Small Door Inc. Privacy Policy

Last Revised on November 1, 2018

Welcome to the Privacy Policy for Small Door Veterinary (“the Company,” “we” or “us“). This Privacy Policy describes how we collect, use and disclose information from our users, including with respect to the Small Door Veterinary website, content, applications, services, tools and features and the related Small Door Veterinary mobile application (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services. If you use the Services on behalf of a company or other entity then “you” includes you and that entity, and you represent and warrant that (a) you are an authorized representative of the entity with the authority to bind the entity to these Terms, and (b) you agree to these Terms on the entity's behalf.

The Services can only be accessed and used subject to the Small Door Veterinary Terms of Service and this Privacy Policy.



We may collect the following categories of information:

  • Registration information you provide when you create an account, including Personal Information such as your name, email address, telephone number, username and password. As used in this Privacy Policy, “Personal Information” means information that identifies (whether directly or indirectly) a particular individual, such as the individual's name, postal address, email address and telephone number. When Anonymous Information is directly or indirectly associated with Personal Information, this Anonymous Information also is treated as Personal Information. When information can be linked to and identifies an individual, then those pieces of information are likewise Personal Information.“Anonymous Information” means information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual user.
  • Information you provide to us when you access or use the Services and each time you interact with the Services or Small Door Veterinary, for example, when you update information in your control panel, communicate with us by telephone or email, and order or download new products or services. Such information includes your payment information. We also store information about the products and services you purchase through the Services, such as the product information, date of purchase, and information relating to any support issue.
  • Usage, viewing and technical data, including your IP address or device identifier when you use the Services. If you access your account from a mobile device, that mobile device may also provide us with details of your location. Most mobile devices allow you to disable this functionality.
  • Information we receive from third parties. For example, if you access the Services through a third party platform or log-in, we may also collect your email address associated with that third party, and any information you have made public in connection with that service or which the third party shares with partner services.


  • We collect information you provide to us when you register with us; request products, services or information from us; participate in public forums or other activities through the Services; respond to customer surveys; or otherwise interact with us. Please keep in mind that when you post information on a third-party site or platform, the information you provide may be separately collected by the third-party site or platform. The information we collect is covered by this privacy policy and the information the third-party site or platform collects is subject to the third-party site or platform's privacy practices. Privacy choices you make on the third-party site or platform will not apply to our use of the information we collect directly through our Services.
  • We collect information through unique device identifiers (such as your IP address or mobile device advertising identifier).
  • Small Door Veterinary uses “cookies” and other technologies to collect data that enable us to better understand and improve the usability, performance and effectiveness of our website. Small Door Veterinary uses cookies to gather general information about your visits to our website or our mobile application, the configuration of your computer and your computer's interaction with the Services, and stores this information in log files. Small Door Veterinary uses this information to understand traffic and downloads on our website, enabling us to improve the website, provide the best online experience possible, and improve our customer service. We use the following types of cookies on our site:
  • Strictly necessary cookies – These cookies are essential in order to enable you to move around our website and use its features, such as accessing secure areas of the website and remembering which files you have marked for backup. Without these cookies, services you have asked for, like security or e-billing, cannot be provided.
  • Performance cookies – These cookies collect information about how you use the website. These cookies don't collect information that identifies you and are only used to improve how the website works.
  • Functionality cookies – These cookies allow the website to remember choices you make, such as the configuration of your computer, to provide enhanced, more personal features.
  • Other Technologies – We may also use other Internet technologies, such as web beacons or pixel tags and other similar technologies, to deliver or communicate with cookies and analyze your use of the Services. We also may include web beacons in e-mail messages so that we know when you have opened an email message received from Small Door Veterinary.

You may disable cookies by changing the settings on your browser. Check the help menu in your browser for further information. Remember that if you disable cookies it is likely to affect how the Services work and you may not be able to access or use certain areas of our website or functionality. Unless you have adjusted your browser setting so that it will refuse cookies, our system will place cookies when you log on to the Services.

  • We use third parties' analytic and tracking tools to better understand who is using the Service, how people are using the Service and how to improve the effectiveness of the Service and its content. Those third party companies may use cookies, pixel tags or other technologies to collect and store Anonymous Information such as time of visit, pages visited, time spent on each page of the Service, device identifiers, type of operating system used and other website(s) you may have visited. They might combine information they collect from your interaction with Service with Personal Information they collect from other sources. We do not have access to, nor control over, third parties' use of cookies or other tracking technologies.
  • Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. Small Door Veterinary and the Services do not recognize DNT.


Small Door Veterinary may use your data for the following purposes:

  • To provide you with the Services and the products and services you request.
  • To administer your Small Door Veterinary account.
  • To communicate with you about your account or transactions with us and send you information about features of the Services or changes to our policies.
  • To process payments.
  • To ensure consistency with local law and choices and controls that may be available to you.
  • To personalize content and experiences.
  • To detect, investigate and prevent activities that may violate our policies or be illegal.
  • To optimize or improve the content, products, services, and features of the Services.
  • To personalize and improve the Services and user experiences, to increase the functionality and user friendliness of the Services, to deliver content or features that match user profiles or interests.
  • To monitor and analyze the Services usage and trends and otherwise measure the effectiveness of the services.

Small Door Veterinary may also send you offers and promotions for our products and services.


We will not share your Personal Information outside Small Door Veterinary except in limited circumstances, including:

  • When you allow us to share your Personal Information with another company, such as directing us to share your Personal Information with third-party sites or platforms.
  • When we contract or partner with a third party to provide services on our behalf, including Services development and maintenance. We require all third parties to process your data in accordance with this Privacy Policy and as permitted by applicable data protection laws.
  • When we share Personal Information with third parties in connection with the sale of a business (including merger, acquisition, or sale of all or a material portion of its assets, change in corporate control, or insolvency or bankruptcy proceedings), to enforce our Terms of Service or rules, to ensure the safety and security of our users and third parties, to protect our rights and property and the rights and property of our users and third parties, to comply with legal process, including judicial warrant, rule, order or subpoena or in other cases if we believe in good faith that disclosure is required by law or regulation.

In addition, we may share Aggregate Information with third parties; however, you will not be personally identifiable from such information. “Aggregate Information” means information about groups or categories of users, which does not identify and cannot reasonably be used to identify an individual user. Aggregate Information is not Personal Information.


We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with local law, your controls and choices may include:

  • You may correct and update your registration account.
  • You may change your choices for newsletters and alerts.
  • You may choose whether to receive from us offers and promotions for our products and services.

You may exercise your controls and choices, or request access to your Personal Information, by modifying your profile or by contacting us at or following instructions provided in communications sent to you. Please be aware that, if you do not allow us to collect Personal Information from you, we may not be able to deliver certain products and services to you, and some of our services may not be able to take account of your interests and preferences. If you have questions regarding the specific Personal Information about you that we process or retain, please contact us at


Our Services may contain links to other sites operated by third parties. Small Door Veterinary does not control such other sites and is not responsible for their content, their privacy policies, or their use of Personal Information. Small Door Veterinary's inclusion of such links does not, by itself, imply any endorsement of the content on such sites or of their owners or operators except as disclosed on the Services. Small Door Veterinary expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of Personal Information by third parties. Any information submitted by you directly to these third parties is subject to that third party's privacy policy.


The Services are not intended for use by individuals who cannot enter a legally binding contract. Accordingly, Small Door Veterinary does not intentionally gather any Personal Information about individuals who are under the age of 18. If you are under 18 years of age or otherwise lack the capacity to enter into a binding contract, do not use our Services. If Small Door Veterinary is informed or otherwise becomes aware that it has collected Personal Information from someone under the age of majority, such information will be deleted promptly. We do not seek or knowingly collect any Personal Information about children under 13 years of age. If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database. If you are the parent or guardian of a minor child who has provided us with Personal Information, you may contact us using the information below to request it be deleted.


8.1 General. The security, integrity and confidentiality of your information are important to us. We have implemented technical, administrative, and physical security measures that are designed to protect user information from unauthorized access, disclosure, use and, modification. From time to time, we review our security procedures to consider appropriate new technology and methods. However, please be aware that, despite our best efforts, no security measures are perfect or impenetrable. We will retain your Personal Information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required, or for the establishment, exercise or defense of legal claims, or for legitimate businesses purposes, or as provided by law.

8.2 Secure Payments. To provide secure credit card processing when ordering from us, orders placed on our website are processed through a payment gateway which operates under its own privacy policy. If you choose to purchase any products or services online using a credit card, the credit card information is sent to Small Door Veterinary using SSL (Secure Socket Layer) encryption, an industry-standard method for protecting data as it travels over the Internet, or a similar encryption technology that may become accepted as an industry standard, or better encryption method, in the future. To learn more about our credit card processing vendors and their respective privacy and other policies which apply when you make a payment through their services, please review the terms of their own privacy policies.


We may modify this Privacy Policy from time to time in which case we will update the “Last Revised” date at the top of this Privacy Policy. If we make changes that are material, we will use reasonable efforts to attempt to provide notice to you and, where required by applicable law, we will obtain your consent. Notice may be by email to you at the last email address you provided us, by posting notice of such changes on the Services, or by other means, consistent with applicable law. However, it is your sole responsibility to review the Privacy Policy from time to time to view any such changes. The updated Privacy Policy will be effective as of the time of posting, or such later date as may be specified in the updated Privacy Policy. If you do not accept and agree to this Privacy Policy, including any changes thereto, then you must not access or use the Services.


We do not share your information with third parties for direct marketing purposes. As a California resident, you may contact us with any questions or to request a list of third parties to whom we may disclose information for such third parties' marketing purposes and the categories of information we may disclose. See Contact Information below.


Any questions or concerns regarding the use or disclosure of Personal Information should be directed to Small Door Veterinary at Small Door Veterinary will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information in accordance with the principles contained in this Privacy Policy.

If Small Door Veterinary is unable to resolve your complaint, you can escalate the issue in accordance with the dispute resolution procedure set out in the “Arbitration and Class Action Waiver” provision in the Terms of Service.


You may contact us regarding the Services or this Privacy Policy at: 915 Broadway, Suite 1210, New York, NY 10010, by phone at (917) 341-5100 or by e-mail at

Get tips and tricks to keep your pet healthy

Join today with our current offers

AdoptionsRefer a Friend
  • Member App

  • Social
© 2023 Small Door Inc.